Service Quality Manager Reference ID: 7390 Day Shifts Full Time Permanent NEW

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services. Covering Weymouth, Bournemouth & Milford on Sea with occasional requirements further based on company needs

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care

**To be considered for this position you must have experience of working across residential, nursing, homecare or specialist services would be advantageous**

As the Service Quality Manager your key responsibilities include:

·         Completing quality, compliance and service audits and identifying areas requiring improvement

·         Reviewing care documentation, governance systems and evidence of regulatory compliance

·         Supporting services to develop and complete robust action plans following audits, inspections or identified concerns

·         Working alongside managers to embed improvements rather than simply identifying what needs to change

·         Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing

·         Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity

·         Identifying emerging risks, themes and trends and ensuring these are appropriately escalated

·         Providing practical advice, coaching and guidance to managers and teams

·         Following up improvements to ensure changes have been embedded and sustained.

·         Promoting a positive culture of learning, accountability and continuous improvement

The following skills and experience would be preferred and beneficial for the role:

·         Proven experience in a quality, compliance, auditing or senior operational role within adult social care

·         A strong working knowledge of CQC regulations and the regulatory framework

·         Experience of auditing care services and developing and monitoring improvement plans

·         The confidence to identify poor practice, challenge appropriately and support managers to make improvements

·         The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns

·         Strong written skills and the ability to produce clear, evidence-based reports

·         Excellent communication and relationship-building skills

·         The ability to manage your own workload and prioritise effectively across several services

·         A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care

·         The ability to travel regularly between services

The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

**Monthly Car Allowance*

·         Comprehensive induction and training programme

·         Opportunities for career development and progression

·         Employee Assistance Programme

·         Blue Light Card Scheme

·         Loyalty Bonus

·         Full DBS disclosure paid for

·         Excellent performance related bonus

·         25 days annual leave plus bank holidays entitlement

·         Company Pension Scheme

·         Employee Wellness Health Assured Benefit Program

·         Employee Benefits & Discount Scheme

Reference ID: 7390

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk